FAQs and Contact

We have written the answers to our most commonly asked questions below. 

If you cannot find what you are looking for, please contact us by using the form below. We'll try to get back to you as soon as possible.

Top Questions

Can I shop online with Blue Diamond?

How can I leave you some feedback?

How do I contact my local garden centre?


How much do you charge for delivery?

How do I check when my goods will be delivered?

Diamond Club

What happens to my points from a previous loyalty scheme?

I can not log in to my account?

Can I link or merge multiple cards?

How do I let you know I am not receiving my offers?

How do I get a replacement Diamond Club Card?


Do you provide wheelchairs?

What are your opening hours?

Can I shop online with Blue Diamond?

Do you provide charitable donations?

Do you provide baby change facilities?

Can I bring my Dog to your garden centre?

Gift Vouchers

Do you sell gift vouchers?

Can I purchase gift vouchers or cards online?

Can you post gift vouchers out to me or a friend?

Price Match

What are the terms of the price match?

Do you price match?


Can I return an item that I no longer want?

My item is faulty. What can I do?

Can I return an item to another garden centre?

Can I return unwanted goods without a reciept?

Do you offer a plant guarantee?


How can I give you feedback on great service?

Do you sell gluten free food?

How can I leave you some feedback?

Stock Enquiry

How can I check if something is in stock?

How do I contact your buying teams?

How do I find out more information about garden furniture?

How do I contact my local garden centre?


Can I change my ticket for your events?

Use the form below to contact us

Are you a customer or a supplier?