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FAQs and Contact

We have written the answers to our most commonly asked questions below. 

If you cannot find what you are looking for, please contact us by using the form below. We'll try to get back to you as soon as possible.

 

Top Questions

What happens to my points from a previous loyalty scheme?

How do I let you know I am not receiving my offers?

Can I return an item that I no longer want?

My item is faulty. What can I do?

How can I leave you some feedback?

Delivery

How do I check when my goods will be delivered?

How much do you charge for delivery?

Diamond Club

I can not log in to my account?

What happens to my points from a previous loyalty scheme?

Can I link or merge multiple cards?

How do I get a replacement Diamond Club Card?

How do I let you know I am not receiving my offers?

Facilities

What are your opening hours?

Can I shop online with Blue Diamond?

Can I bring my Dog to your garden centre?

Gift Vouchers

Do you sell gift vouchers?

Can I purchase gift vouchers or cards online?

Can you post gift vouchers out to me or a friend?

Price Match

What are the terms of the price match?

Do you price match?

Refunds

Can I return an item that I no longer want?

Do you offer a plant guarantee?

My item is faulty. What can I do?

Can I return unwanted goods without a reciept?

Can I return an item to another garden centre?

Restaurants

How can I give you feedback on great service?

How can I leave you some feedback?

Do you sell gluten free food?

Stock Enquiry

How can I check if something is in stock?

How do I contact your buying teams?

How do I find out more information about garden furniture?