Top Questions


I can not log in to my account...

I am not receiving my emails from you...

I have lost my Diamond Club card

Can I use my Diamond Club Card on your website?


How do I check your opening hours?

Do you provide charitable donations?

Do you provide baby changing facilities?

Do You Provide Wheelchairs?

Can I bring my dog to your centres?


I want to tell you about a poor experience in one of your stores

I want to tell you about a great experience...


Do you sell gift vouchers?

Do you accept the One4All card?


Do you price match?


My item is faulty. What can I do?

Can I return an item I no longer want?

Can I return my item to any branch?

Can I return unwanted goods without a receipt?

Do you offer a plant guarantee?


Tell us about a great experience

Tell us about a poor experience


Contact your local centre to check stock

How do I contact your buying teams?


Can I shop online?

How long does it take to deliver?

I have not received my confirmation email

How much is delivery?

How do I change my order?

How do I order things that aren’t listed on your website?

You website will not accept my postcode