What happens to my points from a previous loyalty scheme?
If we have acquired a garden centre where a loyalty scheme was in operation, please kindly note that we do not transfer the points across to The Diamond Club.
We would advise all customers to read our special article on this by clicking the below link.
How do I let you know I am not receiving my offers?
There can be many reasons for this. This could be down to the marketing consent that you have provided to us, or it can be relating to the settings on your Internet Service Provider (ISP)
If you wish to check the consent that you have given us, please log in to your online account using the login link at the top of this page and update your settings.
If your emails are going into your junk or spam folders, please update your settings on your email client or contact your ISP to find out if they are being blocked automatically.
In order for your Internet Service Provider to check if the email, you must make a request directly to your Internet Service Provider to lift the block. Simply contact your Internet Service Provider and make a request to allow emails to come through to your inbox from firstname.lastname@example.org. Alternatively, you may have access to amend these restrictions through your email folder settings.
Can I return an item that I no longer want?
Although we are committed to selling high quality products, we hope you will enjoy, there may be times you wish to have a product refunded or exchanged.
Please make sure that you check your items carefully before you leave the centre, as some discrepancies cannot be rectified after you have left. We also recommend you keep your receipt, as you will need proof of purchase in the event of any after-sale queries.
Blue Diamond reserves the right to ask for proof of purchase in order to consider a request for a refund or replacement product.
If your product is faulty or defective, we will replace, repair or refund your items upon proof of purchase. This does not affect your statutory rights.
Refunds and exchanges are available (excluding food) providing the goods are returned in their original condition, undamaged with the original labels on and in a saleable condition within 30 days of the date of proof of purchase.
If no receipt is presented, a credit note may be given at the manager’s discretion.
All items purchased within Sale must be returned within 14 days of the date on the proof of purchase. We are unable to accept any returns or exchanges without proof of purchase.
We guarantee all hardy nursery stock, shrubs and specimen plants for 5 years with proof of purchase.
My item is faulty. What can I do?
If you have had the item for less than 30 days and can provide proof of purchase, we will give a full refund using the original payment method.
After 30 days and up to 1 year, we will endeavor to repair the product. If this is not possible, we will offer you a replacement.
All furniture and BBQ’s are excluded from our 28 day guarantee as in many cases the guarantee will be longer, however, if a fault develops the above point still applies
If the faulty product cannot be repaired, we will arrange a replacement as long as it was purchased within one year.