FAQs

How much do you charge for delivery?

This will vary by garden centre as this is measured on the radius around the postcode in which you live.

Please CLICK HERE and choose the centre you wish to contact.

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How do I check when my goods will be delivered?

The garden centre in which you have placed your order will have the answer to this as they operate their own delivery schedules.

However, if you are struggling to obtain this information, contact us below using the link and we will do our best to help you.

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Where is my order?

We are trying our best to get your order to you, but please be patient whilst we process the huge number of orders that we have received.

You can check the status of your order on our customer portal here.

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I have not received all my order

Our orders are delivered from different warehouses and locations and so you may receive multiple deliveries.

You can see your order status on our customer portal here.

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How long does it take to deliver?

Items are delivered from various warehouses and garden centres dependant on your postcode. Please refer to your confirmation email.

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I can not log in to my account?

This is likely to happen when your email address has been recorded incorrectly.

You will need to open an enquiry to us and we can put this right.

Please click here to complete an enquiry form

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Can I link or merge multiple cards?

I have 2 or more cards that I would like to link together

If you have more than one card in your household, it may be worth linking them together under one account so that you can earn your rewards quicker.

To merge your cards into one account, please submit a request here and give us your 2 card numbers.

I have an account with 2 or more cards that I would like to split into 2 separate accounts

A household can only have one Diamond Club account. This allows us to monitor your household purchases and send you appropriate offers, it also means that you can earn your rewards quicker. If you would rather earn your rewards separately from any other cards on your household account, please submit a request here and give us your 2 card numbers.

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Can I use my Diamond Club card on your website?

Yes, just enter your card number at the checkout page. We will email you offers at various stages with special codes to use on our website.

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How do I let you know I am not receiving my offers?

There can be many reasons for this. This could be down to the marketing consent that you have provided to us, or it can be relating to the settings on your Internet Service Provider (ISP)

If you wish to check the consent that you have given us, please log in to your online account using the login link at the top of this page and update your settings.

If your emails are going into your junk or spam folders, please update your settings on your email client or contact your ISP to find out if they are being blocked automatically.

In order for your Internet Service Provider to check if the email, you must make a request directly to your Internet Service Provider to lift the block. Simply contact your Internet Service Provider and make a request to allow emails to come through to your inbox from diamondclub@bluediamond.gg. Alternatively, you may have access to amend these restrictions through your email folder settings.

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What happens to my points from a previous loyalty scheme?

If we have acquired a garden centre where a loyalty scheme was in operation, please kindly note that we do not transfer the points across to The Diamond Club.

We would advise all customers to read our special article on this by clicking the below link.

Please click here for more information

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How do I get a replacement Diamond Club Card?

If you have lost or need an additional Diamond Club Card, you can request a replacement in any of our garden centres.

Please visit the Customer Service team in your local store who can help you with this.

For security reasons, we never send cards out in the post.

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I have not received my booking confirmation email

Please check your SPAM, Other or Junk email folders.

If your email still has not been delivered, please click https://tickets.bluediamond.gg/?link=ticket-retrieve to retrieve your tickets.

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Do you provide wheelchairs?

Yes, each centre will provide their own wheelchairs for you to use. You can ask the centre directly by calling them if you have any accessibility-related questions by CLICKING HERE

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Do you provide charitable donations?

Each centre will have their own local initiatives which they will support. Please contact the centre nearest to you by CLICKING HERE

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Do you provide baby change facilities?

Most of our stores will have baby changing facilities. Please contact your local store by CLICKING HERE and asking the store directly.

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Can I bring my Dog to your garden centre?

Yes. Dogs are allowed in our garden centres with the exception of Springfields Garden Centre and our restaurants and farm shops.

Please do be aware that if your dog does make a mess, you will be expected to clean this up so that our environment is safe for everyone to share together.

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What are your opening hours?

Please CLICK HERE and choose the centre you wish to view opening times for

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Can I shop online with Blue Diamond?

Yes, you can shop online at our new online experience with free home delivery when you spend £50 or more!

Simply CLICK HERE to visit the store.

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Do you sell gift vouchers?

Yes we do.

We sell Blue Diamond Gift Cards which can be purchased and used in any of our garden centres. We are also part of the National Garden Gift Card scheme which means that you can use any of the HTA Cards in any of our garden centres.

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Can you post gift vouchers out to me or a friend?

We can not post gift vouchers out in the post. Gift vouchers can only be purchased in any of our garden centres.

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Can I purchase gift vouchers or cards online?

Unfortunately not at this time. Gift vouchers can only be purchased in store.

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How do I order things that aren’t listed on your website?

When placing your order on the website for items that are available, tick the 'personal shopper' tick box at the checkout page and type in details of the extra items you would like to add. If none of the items you would like to order are on our website please call your local garden centre to discuss.

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I have not received my order confirmation email

If you have not received your order confirmation, please check your SPAM or Junk email folders.

You can log in to our customer portal to view the status of your order here

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How do I change my order?

Unfortunately, once your order has been placed, we can't change it.

If you need to make any changes, please contact your local garden centre who will be able to arrange a refund on the whole order and you can make a replacement order.

If you have forgotten to add anything to your order, please place a second order. Include in the delivery instructions that you have already placed an order. If we can combine them in one delivery we will do so and refund any delivery charges from your second order.

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Do you price match?

Whichever Blue Diamond Garden Centre you visit, we want you to feel happy you are paying the best price in your local area! We pride ourselves on offering you quality products at fair prices.

Our price promise scheme applies to any ‘price match’ and ‘refund the difference’ promotions.

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What are the terms of the price match?

The products must be the equal. I.e. products must be in stock, the same product specification, the same brand and sold with the same service conditions.

We will not match competitors who are in administration or closing down; coupon and auction websites; factory outlets; market stalls; or end of season clearance, promotions or sales prices.

Where prices are matched under the price promise scheme, money back vouchers will not apply.

Our price promise does not apply to any sale or discounted products, or any being sold under special offer or promotion.

Internet price match is applicable only when the identical product is readily available and postage / delivery charges are taken into account. Product specifications must be confirmed before any refunds are issued.

Proof of price must be demonstrated.

Where prices are matched under the price promise scheme, money back vouchers will not apply.

Our price promise policy will only be valid for up to and including 14 days after the purchase has been made.

If you have any further questions please ask for a member of staff at customer services.

Blue Diamond strives to be competitive on all our products. If you have any feedback on our pricing structure in any of our range of departments, please contact the Blue Diamond Group Head Office, PO Box 350, St Peter Port, Guernsey, GY1 3XA.

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I am missing some parts from my Garden Furniture delivery

Please click the link below to send us a message and our of our garden furniture team will call you back. Please include your order number.

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My item is faulty. What can I do?

If you have had the item for less than 30 days and can provide proof of purchase, we will give a full refund using the original payment method.

After 30 days and up to 1 year, we will endeavor to repair the product. If this is not possible, we will offer you a replacement.

All furniture and BBQ’s are excluded from our 28 day guarantee as in many cases the guarantee will be longer, however, if a fault develops the above point still applies

If the faulty product cannot be repaired, we will arrange a replacement as long as it was purchased within one year.

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Can I return an item that I no longer want?

Although we are committed to selling high quality products, we hope you will enjoy, there may be times you wish to have a product refunded or exchanged.

Please make sure that you check your items carefully before you leave the centre, as some discrepancies cannot be rectified after you have left. We also recommend you keep your receipt, as you will need proof of purchase in the event of any after-sale queries.

Blue Diamond reserves the right to ask for proof of purchase in order to consider a request for a refund or replacement product.

If your product is faulty or defective, we will replace, repair or refund your items upon proof of purchase. This does not affect your statutory rights.

Refunds and exchanges are available (excluding food) providing the goods are returned in their original condition, undamaged with the original labels on and in a saleable condition within 30 days of the date of proof of purchase.

If no receipt is presented, a credit note may be given at the manager’s discretion.

All items purchased within Sale must be returned within 14 days of the date on the proof of purchase. We are unable to accept any returns or exchanges without proof of purchase.

We guarantee all hardy nursery stock, shrubs and specimen plants for 5 years with proof of purchase.

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Can I return an item to another garden centre?

Yes. As long as you have your proof of purchase, you can return your goods in any of our centres.

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Can I return unwanted goods without a reciept?

Yes, however without proof of purchase we are only able to offer an exchange or a credit note.

The credit note will only be to the value of the current retail price on the day of the return.

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Do you offer a plant guarantee?

We guarantee all our hardy nursery stock, shrubs and specimens for up to 5 years. Upon presentation of proof of purchase, as well as the plants in question, we will exchange any plant that has not performed, so long as the proper care and attention has been given. This includes feeding, watering and protection from extreme weather conditions. We will only offer a refund when proof of purchase is presented. There are no exceptions to this rule. We ask that customers understand that plant care is important, and where a plant has clearly been neglected, all refunds or exchanges may be offered on a good-will basis only. Blue Diamond Ltd retains the right not to refund or exchange any plant(s)that have been neglected, but in all circumstances, we will offer advice and do our utmost to give total customer satisfaction.

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How can I give you feedback on great service?

We want to reward our team members who offer you exceptional service so we would like to hear from you

Contact us by using the form below and let us know

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How can I leave you some feedback?

We want you to tell us about your experiences in our restaurants directly so that we can resolve any issues for you.

Please use the link below to contact us.

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Do you sell gluten free food?

Our restaurants will differ in the menu choices that they prepare and some of our restaurants do offer gluten-free options.

Please contact the restaurant in question before your visit to ask about options.

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How do I find out more information about garden furniture?

We have a wide range of furniture online which can be found at https://shop.bluediamond.gg/

Although we do not offer an online shop for these items right now, you can make enquiries to your local garden centre.

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How do I contact my local garden centre?

Please CLICK HERE for a full list of all of our garden centre contact telephone numbers and addresses.

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How do I contact your buying teams?

Please visit https://www.bluediamond.gg/supplier-introduction and fill in this form.

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How can I check if something is in stock?

Please contact the local garden centre nearest to you for stock availability. We do not hold this information centrally and will not be able to provide stock availability information.

For a full list of contact details, please click here

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Can I buy online?

Yes, you can shop online at our new online experience with free home delivery when you spend £50 or more!

Simply CLICK HERE to visit the store.

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Your website will not accept my postcode

We are aware that some older devices such as old iPads or browsers which are not updated may not allow you to enter your postcode.

Please try another device, and if the issue persists, you can contact our technical support team at websitetechsupport@bluediamond.gg

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Your website doesn't work

Our website is very new and we apologise if you encounter any issues. Please leave a message with the problem that you faced and we will get back to you as soon as possible.

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