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Top Questions

I have not received my booking confirmation email

I am not receiving your emails

I have not received my order confirmation email

How do I contact my local garden centre?

Where is my order?

I have not received all my order

Delivery

How much do you charge for delivery?

How do I check when my goods will be delivered?

Where is my order?

I have not received all my order

How long does it take to deliver?

Diamond Club

I am not receiving your emails

I can not log in to my account?

Can I link or merge multiple cards?

Can I use my Diamond Club card on your website?

How do I let you know I am not receiving my offers?

What happens to my points from a previous loyalty scheme?

How do I get a replacement Diamond Club Card?

Facilities

Do you provide wheelchairs?

Do you provide charitable donations?

Do you provide baby change facilities?

Can I bring my Dog to your garden centre?

What are your opening hours?

Can I shop online with Blue Diamond?

Gift Vouchers

Do you sell gift vouchers?

Can you post gift vouchers out to me or a friend?

Can I purchase gift vouchers or cards online?

Orders

How do I order things that aren’t listed on your website?

I have not received my order confirmation email

How do I change my order?

Price Match

Do you price match?

What are the terms of the price match?

Refunds

My item is faulty. What can I do?

Can I return an item that I no longer want?

Can I return an item to another garden centre?

Can I return unwanted goods without a reciept?

Do you offer a plant guarantee?

Restaurants

How can I give you feedback on great service?

How can I leave you some feedback?

Do you sell gluten free food?

Stock Enquiry

How do I find out more information about garden furniture?

How do I contact my local garden centre?

How do I contact your buying teams?

How can I check if something is in stock?

Website

Can I buy online?

Your website will not accept my postcode

Your website doesn't work