diamond club
I need to update my Diamond Club details
I can not log in to my account...
I can not log in to my account...
This is likely to happen when your email address has been recorded incorrectly.
You will need to open an enquiry by clicking the link at the bottom of this page and we can put this right.
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I am not receiving my emails from you...
I am not receiving my emails from you...
There can be many reasons for this. This could be down to the marketing consent that you have provided to us, or it can be relating to the settings on your Internet Service Provider (ISP)
If you wish to check the consent that you have given us, please log in to your online account using the login link at the bottom of this answer.
If your emails are going into your junk or spam folders, please update your settings on your email client or contact your ISP to find out if they are being blocked automatically.
In order for your Internet Service Provider to check if the email, you must make a request directly to your Internet Service Provider to lift the block. Simply contact your Internet Service Provider and make a request to allow emails to come through to your inbox from diamondclub@bluediamond.gg. Alternatively, you may have access to amend these restrictions through your email folder settings.
Login to your Diamond Club account
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I have lost my Diamond Club card
I have lost my Diamond Club card
If you have lost or need an additional Diamond Club Card, you can request a replacement in any of our garden centres.
Please visit the Customer Service team in your local store who can help you with this.
For security reasons, we never send cards out in the post.
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Can I use my Diamond Club Card on your website?
Can I use my Diamond Club Card on your website?
You can not use your Diamond Club card on our website to obtain discounts or special offers at this moment in time.
However, you can add your card at the checkout stage so we can record your online sale and add it to your purchase history.
From time to time, we send special Diamond Club discount codes to our Diamond Club members which can be used online.
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events
I need to change my tickets
I need to change my tickets
Please contact us via the "Send Feedback" link at the bottom of this page with your request.
Don't forget to include your booking no (starts with TK...) in your request.
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I have not received my ticket confirmation email
I have not received my ticket confirmation email
Please check your SPAM, other, or junk email folders. Sometimes our emails do go into these folders.
If your email still has not been delivered, please visit our ticket website via the link below and click "login" at the top.
We will send you a secure link that you can click to retrieve your tickets.
Visit our Ticket Website
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How do I find out about current events?
How do I find out about current events?
All of our live events are published on our ticketing website.
View current events
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restaurant experience
Can I book a table?
Can I book a table?
Other than our Afternoon teas at certain stores, we cannot reserve tables at present. We operate on a first-come first-served basis.
Our Afternoon tea events
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Tell us about your experience in our restaurants...
Tell us about your experience in our restaurants...
Contact one of our restaurants to offer us feedback, make a suggestion or raise an issue.
Click to send your feedback
One of our team members will respond to you instantly if we are able to do so. If not, we should be in touch with you within a day or two.
During very busy periods, your wait may be longer.
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gift vouchers
Do you sell gift vouchers?
Do you sell gift vouchers?
Yes, we do, however, we only sell these in our garden centres. We do not currently sell these online or for delivery.
We sell Blue Diamond Gift Cards which can be purchased and used in any of our garden centres.
We are also part of the National Garden Gift Card scheme which means that you can use any of the HTA Cards in any of our garden centres and restaurants.
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Do you accept the One4All card?
Do you accept the One4All card?
Yes, we do, however only in our garden centres. Excludes restaurants and concessions.
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website
Can I shop online?
Can I shop online?
Yes, you can shop online at our online garden centre, with free home delivery when you spend £50 or more!
Your orders are fulfilled by our local centres, if you are in proximity of one of them, or by our national distribution hub.
Our website works by entering your postcode so you can check which items are available for you to order.
Visit our online shop
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I have not received my confirmation email
I have not received my confirmation email
If you have not received your order confirmation, please check your SPAM or Junk email folders.
You can log in to our customer portal to view the status of your order using the button below.
Check your order
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How long does it take to deliver?
How long does it take to deliver?
Depending on your location, our items are either delivered by our local garden centres in their own delivery vehicles or from a national distribution centre, via a national courier.
Sometimes, depending on stock availability, your orders are split between a garden centre and a distribution centre so there may be a delay in parts of your order getting to you.
The routing of your items is explained to you in your confirmation email and at the basket on the online checkout.
For garden centre direct deliveries, where an item has been ordered directly in store, you will need to check with your local centre to obtain this information.
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How do I change my order?
How do I change my order?
Unfortunately, once your order has been placed, we can't change it.
If you need to make any changes, please contact your local garden centre who will be able to arrange a refund on the whole order and you can make a replacement order.
If you have forgotten to add anything to your order, please place a second order. Include in the delivery instructions that you have already placed an order. If we can combine them in one delivery we will do so and refund any delivery charges from your second order.
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How much is delivery?
How much is delivery?
Our online delivery service is free when you spend £50 or more.
Under £50 the charge is £5.99. There may be additional charges added if you are having heavy items delivered. The website will show this to you during the checkout process.
Instore delivery charges will vary by garden centre as this is measured on the radius around the postcode in which you live.
Contact your local centre
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You website will not accept my postcode
You website will not accept my postcode
We only deliver in England, Scotland and Wales. Overseas, Islands and Highlands are excluded.
If your postcode is not being accepted, it will mean that we do not deliver to your area.
We are aware that some older devices such as old iPads or browsers which are not updated may not allow you to enter your postcode.
Please try another device, and if the issue persists, you can contact our technical support team at websitetechsupport@bluediamond.gg
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How do I order things that aren’t listed on your website?
How do I order things that aren’t listed on your website?
When placing your order on the website for items that are available, tick the 'personal shopper' tick box at the checkout page and type in details of the extra items you would like to add.
If none of the items you would like to order are on our website please call your local garden centre to discuss this.
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facilities
How do I check your opening hours?
Do you provide charitable donations?
Do you provide baby changing facilities?
Do you provide baby changing facilities?
Most of our stores will have baby changing facilities.
Please use the button below to check the facilities section on the garden centres web page.
Contact your local centre...
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Do You Provide Wheelchairs?
Can I bring my dog to your centres?
Can I bring my dog to your centres?
Yes. Dogs are allowed in our garden centres with the exception of Springfields Garden Centre and our restaurants and farm shops.
Please do be aware that if your dog does make a mess, you will be expected to clean this up so that our environment is safe for everyone to share together.
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refunds
My item is faulty. What can I do?
My item is faulty. What can I do?
If you have had the item for less than 30 days and can provide proof of purchase, we will give a full refund using the original payment method.
After 30 days and up to 1 year, we will endeavor to repair the product. If this is not possible, we will offer you a replacement.
All furniture and BBQ’s are excluded from our 28 day guarantee as in many cases the guarantee will be longer, however, if a fault develops the above point still applies
If the faulty product cannot be repaired, we will arrange a replacement as long as it was purchased within one year.
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Can I return an item I no longer want?
Can I return an item I no longer want?
Although we are committed to selling high quality products, we hope you will enjoy, there may be times you wish to have a product refunded or exchanged.
Please make sure that you check your items carefully before you leave the centre, as some discrepancies cannot be rectified after you have left. We also recommend you keep your receipt, as you will need proof of purchase in the event of any after-sale queries.
Blue Diamond reserves the right to ask for proof of purchase in order to consider a request for a refund or replacement product.
If your product is faulty or defective, we will replace, repair or refund your items upon proof of purchase. This does not affect your statutory rights.
Refunds and exchanges are available (excluding food) providing the goods are returned in their original condition, undamaged with the original labels on and in a saleable condition within 30 days of the date of proof of purchase.
If no receipt is presented, a credit note may be given at the manager’s discretion.
All items purchased within Sale must be returned within 14 days of the date on the proof of purchase. We are unable to accept any returns or exchanges without proof of purchase.
We guarantee all hardy nursery stock, shrubs and specimen plants for 5 years with proof of purchase.
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Can I return my item to any branch?
Can I return my item to any branch?
Yes. As long as you have your proof of purchase, you can return your goods in any of our centres.
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Can I return unwanted goods without a receipt?
Can I return unwanted goods without a receipt?
Yes, however without proof of purchase we are only able to offer an exchange or a credit note.
The credit note will only be to the value of the current retail price on the day of the return.
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Do you offer a plant guarantee?
Do you offer a plant guarantee?
We guarantee all our hardy nursery stock, shrubs, and specimens for up to 5 years.
Upon presentation of proof of purchase, as well as the plants in question, we will exchange any plant that has not performed, so long as the proper care and attention has been given. This includes feeding, watering, and protection from extreme weather conditions.
We will only offer a refund when proof of purchase is presented.
There are no exceptions to this rule. We ask that customers understand that plant care is important, and where a plant has clearly been neglected, all refunds or exchanges may be offered on a good-will basis only. Blue Diamond Ltd retains the right not to refund or exchange any plant(s) that have been neglected, but in all circumstances, we will offer advice and do our utmost to give total customer satisfaction.
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stock enquiry
Contact your local centre to check stock
How do I contact your buying teams?
