Tell us about your experience in our stores

Contact one of our garden centres to offer us feedback, make a suggestion or raise an issue.

Click to send your feedback

One of our team members will respond to you instantly if we are able to do so. If not, we should be in touch with you within a day or two.

During very busy periods, your wait may be longer.

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Do you cater for allergens?

Please speak to our helpful staff if you or a member of your party has a food allergy or a special dietary requirement when you arrive.

It is important that you inform a member of our team prior to placing your order, whilst we take every care to ensure that allergens do not cross-contaminate, the food prepared at our restaurants may have come into contact with one of the main 14 allergens.

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Do you allow dogs?

Certain restaurants do allow dogs, but this is limited to certain designated areas and tables within the restaurant. Please get in touch with the garden centre directly to see if there are any restrictions before your visit.

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Can I use my Diamond Club card at the restaurant?

Yes, if your card is presented at the time of purchase, we will happily scan it for you.

While this will not apply a discount outside of promotions, it will add to your purchase history.

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Can I book a table?

We will always accommodate requests where possible, but our restaurants and cafes mostly do not take bookings in advance (this excludes events such as Afternoon Teas) and operate on a first-come, first-served basis.

We suggest you contact your local garden centre for more information.

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Can I use my Diamond Club Card on your website?

You can not use your Diamond Club card on our website to obtain discounts or special offers at this moment in time.

However, you can add your card at the checkout stage so we can record your online sale and add it to your purchase history.

From time to time, we send special Diamond Club discount codes to our Diamond Club members which can be used online.

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I have lost my Diamond Club card

If you have lost or need an additional Diamond Club Card, you can request a replacement in any of our garden centres.

Please visit the Customer Service team in your local store who can help you with this.

For security reasons, we never send cards out in the post.

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I need to update my Diamond Club details

Please login to your account and update your details

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I can not log in to my account...

This is likely to happen when your email address has been recorded incorrectly.

Please follow the 'contact us' link and reach out to us using the 'send feedback' button.

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I am not receiving my emails from you...

There can be many reasons for this. This could be down to the marketing consent that you have provided to us, or it can be relating to the settings on your Internet Service Provider (ISP)

If you wish to check the consent that you have given us, please log in to your online account using the login link at the bottom of this answer.

If your emails are going into your junk or spam folders, please update your settings on your email client or contact your ISP to find out if they are being blocked automatically.

In order for your Internet Service Provider to check if the email, you must make a request directly to your Internet Service Provider to lift the block. Simply contact your Internet Service Provider and make a request to allow emails to come through to your inbox from diamondclub@bluediamond.gg. Alternatively, you may have access to amend these restrictions through your email folder settings.

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How do I check your opening hours?

Choose the garden centre you wish to find out more information about, using the link below.

https://www.bluediamond.gg/garden-centres 

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Do you provide charitable donations?

Each store will have its own local initiatives and manage its own charity donation requests. 

Contact your nearest centre by visiting https://www.bluediamond.gg/garden-centres 

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Do you provide baby changing facilities?

Most of our stores will have baby changing facilities.

Please use the button below to check the facilities section on the garden centre's web page. 

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Do You Provide Wheelchairs?

Yes, each centre will provide their own wheelchairs for you to use.

You can ask the centre directly by calling them if you have any accessibility-related questions by clicking below.

https://www.bluediamond.gg/garden-centres 

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Can I bring my dog to your centres?

Yes, we welcome all well-behaved dogs into all of our Blue Diamond Garden centres, except our Springfield and Peterborough garden centres. This policy extends to some of our Restaurants and Cafes which have designated areas for you to sit and enjoy while you are still with your pet. By having specific designated areas where dogs are allowed, we feel that this also means that our customers who do not wish to be near dogs also have this option.

We ask that all dogs are kept on a short lead and are well behaved while in the centre please. 

Before your visit, it is advisable to check with your local garden centre to see if the restaurant or café has a dog-friendly area.

Please note that there is a £50 penalty charge for any dog owners that are seen as irresponsible should an unfortunate accident occur. We are committed to ensuring we provide a safe and clean environment for all our customers while shopping and dining with us.

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Do you sell gift vouchers?

Yes, we do. All of our Blue Diamond Garden Centres sell Blue Diamond gift cards, and you can preload the gift card with any value you wish.

We have our Blue Diamond E-Vouchers available to purchase online if you are not able to visit one of our garden centres at present. 

Vouchers have a 2 year expiry date.

Please click on the link below which will take you to our website so you can make your purchase with us:

https://store.bluediamond.gg/shop/e-gift-cards/

We also sell National Garden Centre cards and accept the cards and paper vouchers in all of our Blue Diamond Garden centres.

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Gift card balance

Unfortunately, we cannot display your gift card balance on line at the moment

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Do you accept the One4All card?

Yes, we do in our garden centres and restaurants. However, this excludes concessions.

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Can I shop online?

Yes, you can shop online at our online garden centre, with free home delivery when you spend £50 or more!

Your orders are fulfilled by our local centres, if you are in proximity of one of them, or by our national distribution hub.

Our website works by entering your postcode so you can check which items are available for you to order.

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I have not received my confirmation email

If you have not received your order confirmation, please check your SPAM or Junk email folders.

You can log in to our customer portal to view the status of your order using the button below.

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How long does it take to deliver?

Depending on your location, our items are either delivered by our local garden centres in their own delivery vehicles or from a national distribution centre, via a national courier.

Sometimes, depending on stock availability, your orders are split between a garden centre and a distribution centre so there may be a delay in parts of your order getting to you.

The routing of your items is explained to you in your confirmation email and at the basket on the online checkout. 

For garden centre direct deliveries, where an item has been ordered directly in store, you will need to check with your local centre to obtain this information. 

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How do I change my order?

Unfortunately, once your order has been placed, we can't change it.

If you need to make any changes, please contact your local garden centre who will be able to arrange a refund on the whole order and you can make a replacement order.

If you have forgotten to add anything to your order, please place a second order.  Include in the delivery instructions that you have already placed an order.  If we can combine them in one delivery we will do so and refund any delivery charges from your second order.

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How much is delivery?

Our online delivery service is free when you spend £50 or more. 

Under £50 the charge is £5.99.  There may be additional charges added if you are having heavy items delivered. The website will show this to you during the checkout process. 

Instore delivery charges will vary by garden centre as this is measured on the radius around the postcode in which you live.

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Your website will not accept my postcode

We only deliver in England, Scotland and Wales. Overseas, Islands and Highlands are excluded.

If your postcode is not being accepted, it will mean that we do not deliver to your area.

We are aware that some older devices, such as old iPads and out-of-date browsers may not allow you to enter your postcode.

Please try another device or newer web browser in this instance. If the issue persists, you reach out using the 'send feedback', through this link.

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How do I order things that aren’t listed on your website?

When placing your order on the website for items that are available, tick the 'personal shopper' tick box at the checkout page and type in details of the extra items you would like to add.

If none of the items you would like to order are on our website please call your local garden centre to discuss this.

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I need to change my tickets

Please contact us via the "Send Feedback" link at the bottom of this page with your request.

Don't forget to include your booking no (starts with TK...) in your request.

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I have not received my ticket confirmation email

Please check your SPAM, other, or junk email folders.  Sometimes our emails do go into these folders.

If your email still has not been delivered, please visit our ticket website via the link below and click "login" at the top.

https://bluediamond.smart-tickets.co.uk/?link=ticket-list 

We will send you a secure link that you can click to retrieve your tickets.

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How do I find out about current events?

All of our live events are published on our Events Booking page.

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My item is faulty. What can I do?

If you have had the item for less than 30 days and can provide proof of purchase, we will give a full refund using the original payment method.

After 30 days and up to 1 year, we will endeavor to repair the product. If this is not possible, we will offer you a replacement.

All furniture and BBQ’s are excluded from our 28 day guarantee as in many cases the guarantee will be longer, however, if a fault develops the above point still applies

If the faulty product cannot be repaired, we will arrange a replacement as long as it was purchased within one year.

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Can I return an item I no longer want?

Although we are committed to selling high quality products, we hope you will enjoy, there may be times you wish to have a product refunded or exchanged.

Please make sure that you check your items carefully before you leave the centre, as some discrepancies cannot be rectified after you have left. We also recommend you keep your receipt, as you will need proof of purchase in the event of any after-sale queries.

Blue Diamond reserves the right to ask for proof of purchase in order to consider a request for a refund or replacement product.

If your product is faulty or defective, we will replace, repair or refund your items upon proof of purchase. This does not affect your statutory rights.

Refunds and exchanges are available (excluding food) providing the goods are returned in their original condition, undamaged with the original labels on and in a saleable condition within 30 days of the date of proof of purchase.

If no receipt is presented, a credit note may be given at the manager’s discretion.

All items purchased within Sale must be returned within 14 days of the date on the proof of purchase. We are unable to accept any returns or exchanges without proof of purchase.

We guarantee all hardy nursery stock, shrubs and specimen plants for 5 years with proof of purchase.

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Can I return my item to any branch?

Yes. As long as you have your proof of purchase, you can return your goods in any of our centres.

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Can I return unwanted goods without a receipt?

Yes, however without proof of purchase we are only able to offer an exchange or a credit note.

The credit note will only be to the value of the current retail price on the day of the return.

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Do you offer a plant guarantee?

Our 5 Year Plant Guarantee:

Blue Diamond Garden Centres are committed to guaranteeing customers the best quality plants. We are so sure of the high quality of our plants that we offer a five year guarantee on all hardy nursery stock from the date of purchase. This guarantee does not include plants bought in our reduced-to-clear or Sale sections.

If, after proper care of the plants is carried out (including but not limited to providing water, fertiliser and insect and disease control), any of these plants fail to establish within five years of purchase, the plants will be replaced at the same size and quantity as at original purchase, or we will issue a full refund. This depends upon proof of purchase with a valid receipt and the return of the plant/s in question. Please note that extreme climate conditions may invalidate this guarantee. This five year guarantee does not affect or alter your statutory rights in any way.

If you have any further questions, please ask a member of staff at customer services.

Blue Diamond strives to be competitive on all our products. If you have any feedback on our pricing structure in our range of departments, don’t hesitate to contact:
Blue Diamond Group Head Office, PO Box 350, St Peter Port, Guernsey GY1 3XA.

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Do you price match?

Whichever Blue Diamond Garden Centre you visit, we want you to feel happy you are paying the best price in your local area! We pride ourselves on offering you quality products at fair prices.

Our price promise scheme applies to any ‘price match’ and ‘refund the difference’ promotions.

Read more at https://www.bluediamond.gg/terms-conditions#PricePromise 

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Contact your local centre to check stock

Each garden centre has its own stock file.  Our head office and customer service teams are unable to check stock levels at our centres.  The easiest way is to call the centre directly... 

Choose a garden centre to send a direct message or make a call -  https://www.bluediamond.gg/garden-centres 

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How do I contact your buying teams?

You will need to fill in our special form and introduce yourself as a supplier.  

Once this is received by our buying teams, someone will be in touch if they wish to progress with your enquiry. 

Please visit https://www.bluediamond.gg/supplier-introduction 

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